Job Description

Job Title: ServiceNow QA/Test Engineer

Location: Columbus, OH (Onsite 5 days/week)

Role Overview: We are seeking a detail-oriented ServiceNow QA/Test Engineer to lead the quality assurance and testing efforts for a large-scale public sector ServiceNow platform. This role ensures that all platform enhancements, upgrades, and custom applications are defect-free and compliant with rigorous government security standards. The successful candidate will be responsible for the end-to-end testing lifecycle, from creating comprehensive test plans to executing automated and manual tests within a  FedRAMP-authorized environment.

Key Responsibilities:

• Test Strategy & Planning: Develop and execute comprehensive test strategies, test plans, and test cases tailored for ServiceNow modules (ITSM, ITOM, CSM, etc.).
• Automated Testing (ATF): Design, build, and maintain automated test suites using the ServiceNow Automated Test Framework (ATF) to ensure regression testing is efficient and thorough.
• Functional & Regression Testing: Conduct rigorous manual functional testing of new features and thorough regression testing during platform upgrades and patch cycles.
• Security & Compliance Validation: Verify that all platform configurations adhere to specified security controls and data privacy requirements consistent with FedRAMP standards.
• Defect Management: Identify, document, and track software defects to resolution. Work closely with the Development and Architecture teams to perform root cause analysis.
• User Acceptance Testing (UAT) Support: Assist the Business Analyst in preparing UAT scripts and provide technical support to government stakeholders during the testing phase.
• Performance Testing: Monitor platform performance during load testing to ensure the environment remains responsive under enterprise-scale usage.

Required Qualifications:

• Experience: 4+ years of dedicated Software Quality Assurance experience, with at least 2 years focused specifically on the ServiceNow platform.
• Technical Mastery of ATF: Proven experience implementing and managing the ServiceNow Automated Test Framework (ATF).
• Testing Methodologies: Strong understanding of Agile/Scrum methodologies and the Software Development Life Cycle (SDLC).
• Tools: Experience with defect tracking tools (Jira, ServiceNow Agile/Test Management) and automated testing tools (Selenium, etc., is a plus).
• Onsite Commitment: Ability to work onsite in Columbus, OH, 5 days a week.

Preferred Qualifications:

• Public Sector Experience: Prior experience testing systems within a state, local, or federal government framework.
• Security Mindset: Knowledge of accessibility standards (Section 508 compliance) and security testing protocols.
• Certifications: ServiceNow Certified System Administrator (CSA) and/or ISTQB Certified Tester.

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